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LOSD Distance Learning Support
Tech Support Options
Student Apps & Resources
Troubleshooting Guide
Submit a Tech Ticket
Login to the Clever Portal
Connect to Wifi
Troubleshooting
Logging into district provided Chromebook
Q01: Are you using district provided credentials to log in?
No, Problem Solved
Q02: Is the Chromebook connected connected to your home wifi?
No, Setup Wifi
I don't know
Q03: Do you see the login screen?
Q04: Does the login screen accept the user name?
No
Q05: Does the login screen accept the password?
No
Yes, Problem Solved
No Video
Q01: Charge for 1 hour
Q02: Test unplugged
Yes, Problem Solved
Zoom Meetings
Microphone Problems
Quick Tips
Q01: Is your microphone muted
Microphone is muted
Q02: Are you microphone settings correct
Google Classroom
Logging into Google Classroom
On a District Chromebook
On a Personal Device
Web browser
Access from Clever
Joining a Class
Parent Access to Google Classroom
Translate this page to another language
LOSD Distance Learning Support
Tech Support Options
Student Apps & Resources
Troubleshooting Guide
Submit a Tech Ticket
Login to the Clever Portal
Connect to Wifi
Troubleshooting
Logging into district provided Chromebook
Q01: Are you using district provided credentials to log in?
No, Problem Solved
Q02: Is the Chromebook connected connected to your home wifi?
No, Setup Wifi
I don't know
Q03: Do you see the login screen?
Q04: Does the login screen accept the user name?
No
Q05: Does the login screen accept the password?
No
Yes, Problem Solved
No Video
Q01: Charge for 1 hour
Q02: Test unplugged
Yes, Problem Solved
Zoom Meetings
Microphone Problems
Quick Tips
Q01: Is your microphone muted
Microphone is muted
Q02: Are you microphone settings correct
Google Classroom
Logging into Google Classroom
On a District Chromebook
On a Personal Device
Web browser
Access from Clever
Joining a Class
Parent Access to Google Classroom
Translate this page to another language
More
LOSD Distance Learning Support
Tech Support Options
Student Apps & Resources
Troubleshooting Guide
Submit a Tech Ticket
Login to the Clever Portal
Connect to Wifi
Troubleshooting
Logging into district provided Chromebook
Q01: Are you using district provided credentials to log in?
No, Problem Solved
Q02: Is the Chromebook connected connected to your home wifi?
No, Setup Wifi
I don't know
Q03: Do you see the login screen?
Q04: Does the login screen accept the user name?
No
Q05: Does the login screen accept the password?
No
Yes, Problem Solved
No Video
Q01: Charge for 1 hour
Q02: Test unplugged
Yes, Problem Solved
Zoom Meetings
Microphone Problems
Quick Tips
Q01: Is your microphone muted
Microphone is muted
Q02: Are you microphone settings correct
Google Classroom
Logging into Google Classroom
On a District Chromebook
On a Personal Device
Web browser
Access from Clever
Joining a Class
Parent Access to Google Classroom
Translate this page to another language
Logging into District Provided Device
Problem Solved
You should now be logged into the device and see the home screen
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