Distance Learning Troubleshooting Guide

Welcome to the LOSD troubleshooting guide. Here you will be guided through troubleshooting common issues that district provided devices may encounter and the ability to submit a help ticket if you are unable to resolve the issue.

ATTENTION: Onsite tech support is now available for all district families at Del Mar Elementary on Mondays, Wednesdays and Fridays from 11am to 2pm. Please follow the posted signs for the support location. Please walk through troubleshooting steps here first.

I need help with:

(please choose a topic to being troubleshooting)

Student Links:

(links to web applications students use)

Clever Portal

For Students: All

Access to all District adopted applications

Renaissance Place

For Students : K-8

Accelerated Reader, STAR Testing, STAR Early Literacy


For Students: 2-8

Math Practice

Google Drive

For Students: All

Location for creating online files and sharing with teachers

Google Classroom

For Students: All Access to teacher's online classes and material